United Knowledge

Effective Persuasion & Rapport Building at the Workplace

1 Additional Seat Free for each paid Participant Registered before 19 April 2011

 

Dr Allen Teh, PhD

Seminar Details

Seminar:	25 - 26 April 2011
Fee:	S$880 per participant, Includes Lunches, Snacks and Seminar Worksheets
Time:	29 - 30 Nov 2010
Venue:	Anson Centre, 5 min walk from Tg Pagar MRT

 

1 Additional Seat Free for each paid Participant Registered before 19 April 2011

Plus

for FIRST 20 Paid Registrations Only

1 Inspiration CD : Printer-Ready Posters, Screensavers Quotes, Articles, Forms, etc.

$30 Book Voucher and 24 A5-Posters

Seminar Presenter

Dr Allen Teh, PhD is the founder and Chief Executive Officer for the Centre for Customer Care(CCC) Malaysia. He has conducted extensive worldwide research on customer service, behavior and how EQ impacts business profitability through work performance.

Dr Allen Teh has more than 28 years of work experience in service operations as well as Human Resource Management, Training and Consultancy. He has held several managerial positions in diverse industries namely food & beverage, entertainment, manufacturing, property develop, construction, insurance, oil-palm plantations and BioTechnology. Dr Allen Teh holds a Doctorate Degree in Business Administration from South Cross University, Australia and MBA from University of Dubuque, Iowa USA.

For Whom

This seminar is highly relevant to all Professionals in Government and Private Sectors who want to learn the Techniques to building rapport with people and establish good relationship at the workplace. The following professionals will find this seminar very useful : Front-Line Staff, Section Heads, Project Leaders, Change Leaders, Lecturers, Instructors, Managers, Directors, Coaches, Teachers, Counselors, Sales & Marketing or HR executives, Operations and Management Staff.

Seminar Topics

Making major Human Motivators at Work

4 Frames of Reference

Objectives, Priorities and Predispositions

Listening Well and Persuasion

Listening for Facts, Listening for “SPIN”

Listening at all Levels

Art of Questioning

Rapport Building

Persuasion Techniques

Dealing with Peers

Tips for effective day-to-day interactions with peers

4 Ways to establish Respect and establish ground rules

Techniques to:

- win support for a new initiative

- resolve interdepartmental turf disputes

- eliciting feedback on important projects

- deal with co-workers who have persistent attitude problems

Dealing with Subordinates

How to earn respect

How to deal to problem employees

6 ideas to improve delegating skills

Ways to improve morale

Dealing with Clients and Customers

Establish credibility with long-standing clients and customers

Techniques to:

- keep your organization’s name uppermost in the minds of current and prospective customers

- make your organization more responsive to clients and customers

- handle an irate and unhappy customer

Winning the Results you need from Groups

10 Tips to make Group Dynamics work for you

How to get everyone to commit to productivity – even when you’re not around

Nurturing Yourself

Your long-term investment in Building Rapport with People and Relationship Management

4 Steps to improve your Personal Performance and your Leadership Capacity