United Knowledge

Plus

for First 20 PAID Registrants Only

1 Inspiration CD : Printer-Ready Posters, Screensavers Quotes, Articles, Forms, etc.

S$30 BookVoucher and 24 A-5 Posters

In today’s fast pace world, there are simply far too many ‘hit & run’ sales & service incidents , sometimes known as the “High-Tech Disconnect”. What Customers really want are people & organizations whom they can trust and expect consistent quality on a long term basis. Customer Relationship Management (CRM) is not about hardware or software : it is the HEARTWARE - the way we organize ourselves to work WITH the customer and build a long lasting, mutually rewarding relationship. Ask any STAR Performer or strong organizations, and they will they will you that “Long Term RELATIONSHIP is the KEY”.

Seminar Presenter

Dr Allen Teh, PhD is the founder and Chief Executive Officer for the Centre for Customer Care(CCC) Malaysia. He has conducted extensive worldwide research on customer service, behavior and how EQ impacts business profitability through work performance.

Dr Allen Teh has more than 28 years of work experience in service operations as well as Human Resource Management, Training and Consultancy. He has held several managerial positions in diverse industries namely food & beverage, entertainment, manufacturing, property develop, construction, insurance, oil-palm plantations and BioTechnology. Dr Allen Teh holds a Doctorate Degree in Business Administration from South Cross University, Australia and MBA from University of Dubuque, Iowa USA.

For Whom

This seminar is highly relevant to all Professionals (Govt and Private Sectors ) who want to learn the Process, the Techniques & Strategies to building good relationships with people, esp with customers and colleagues. The following professionals will find this seminar very useful : Front-Line Staff, Section Heads, Project Leaders, Change Leaders, Lecturers, Instructors, Managers, Directors, Coaches, Teachers, Counselors, Sales & Marketing or HR executives, Operations and all Management Staff.

Seminar Topics

The Relationship Structure

Establishing Relationship Phase

- Rapport Rapport Rapport : It Takes 2 to Tango

Enhancing Customer Relationship

- Satisfaction on different Levels

Perceived Value

Creating Competitive Advantage with Relationship Strategies

The Clasp Strategy

The Zipper Strategy

Real Value for you and your organization

Promoting Innovative CRM to your Organization

The Relationship-Driven Organization

Energizing the Relationship

For More Information, feel free to contact United Knowledge Pte Ltd,

Tel: (65) 6546 5801

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